FAQ
Are your abayas handmade?
Yes, all of our abayas are carefully handmade by skilled artisans. We take pride in the craftsmanship, attention to detail, and quality that goes into every piece.
Where are your abayas made?
Our abayas are handcrafted in the United Arab Emirates and Saudi Arabia, combining traditional craftsmanship with premium-quality materials.
Does the abaya come with a matching sheila?
Yes, all of our abayas come with a matching sheila (hijab) unless otherwise stated in the product description.
How do I choose the right size?
Our abayas are designed according to standard sizing. We recommend checking our Size Guide before placing your order to ensure the best fit. Size guide
Will the color of the abaya match the website photos?
Yes we strive to display each abaya as accurately as possible. Please note that flight colour differences may occur due to lighting and individual screen settings.
What materials are your abayas made from?
Our abayas are crafted from carefully selected premium fabrics to ensure comfort, elegance, and durability.
How do I place an order?
Simply browse our collection, select your preferred abaya, choose your size, and add it to your cart. Proceed to checkout and follow the payment instructions to complete your purchase.
Can I modify or cancel my order?
If your order has not yet been processed, we may be able to modify or cancel it. Please contact our customer support team as soon as possible. Contact us
Do you ship internationally?
Yes, we offer worldwide shipping to many countries.
How long does delivery take?
Delivery time vary depending on your location:
- Domestic Orders: 2-5 business days
- International Orders 7-12 business days
What is your return policy?
We accept returns within our return period, provided that the item:
- Is unworn and unused.
- Has not been washed, altered, or damaged.
- Has no perfume, odors, stains, makeup marks, or dirt.
- Has all original tags attached and intact.
- Is returned in its original packaging.
Items that do not meet these conditions may not be eligible for a refund or exchange.
How do I request a return?
To initiate a return, you must first submit a return request through our customer support team. Once your request is approved, you will receive instructions on how to return your item. Contact us
How long does it take to process a refund?
Refunds are processed after the returned item has been received, inspected, and approved.
How should I care for my abaya?
To maintain the quality of your abaya, we recommend:
- Dry clean or hand washing or using a gentle cycle.
- Using mild detergent.
- Avoiding bleach and harsh chemicals.
- Steam or iron on low setting.
- Air drying away from direct sunlight.
- Following any care instructions provided on the garment label.
What if I can’t find the answer I’m looking for?
Please contact our customer support team, and we will be happy to assist you. Contact us